Lead - Solutions Engineer (Verticals)
Core
Lead technical and solution partner for sales teams supporting SLED, Higher Education, and Manufacturing verticals, translating customer needs into Freshworks ITSM/ITAM/ITOM/ESM solutions.
Role type
Senior IC Solutions Engineer (Verticals)
Builds
Tailored solution strategies, customized demonstrations, and repeatable vertical-specific narratives for Freshworks' ITSM, ITAM, ITOM, and ESM platforms.
Domain
SaaS, IT Service Management, Higher Education, Manufacturing, State/Local Government
Deliverable
product features
Required skills
Solution engineering, sales engineering, industry vertical expertise (SLED/Higher Ed/Manufacturing), ITSM/ITAM/ITOM/ESM knowledge, technical discovery, solution strategy development, cross-functional collaboration, presentation skills
Preferred skills
AI-enabled solution selling, experience with enterprise technology platforms
Technologies
Freshworks ITSM, ITAM, ITOM, ESM, AI capabilities
Responsibilities
Conduct technical and business discovery with customers and Account Executives; deliver customized demonstrations aligned to industry workflows; develop repeatable solution narratives and best practices; articulate value of Freshworks capabilities to technical and executive audiences; partner cross-functionally to bring industry insights back to the organization.
Seniority
Senior, hands-on IC
