Payment Experience Associate, Spanish/Portuguese (Customer Support)
Core
First point of contact guiding customers through complex payment processes and troubleshooting payer issues via phone, chat, and email.
Role type
Senior IC customer support associate (payments)
Builds
Payment solutions and customer satisfaction for global education, healthcare, travel, and B2B clients
Domain
Global payments and financial services
Deliverable
client delivery
Required skills
Complex problem solving, multilingual communication (English/Spanish or Portuguese), cross-functional collaboration, data analysis, mentoring
Preferred skills
Banking or payments background, proactive outreach, training new team members
Technologies
WeChat, WhatsApp, Flywire payment platform
Responsibilities
Address complex customer inquiries across multiple channels, conduct proactive payer outreach, handle escalations from junior associates, collect and report customer feedback trends, support training of new team members
Seniority
Mid-level, hands-on IC with mentoring responsibilities