SME- GPP Payments
Core
Senior technical escalation point for Fusion Global PAYplus (FGPP) production environments, responsible for analyzing, troubleshooting, and resolving complex payment processing issues.
Role type
Senior Subject Matter Expert (SME) for Financial Services Software
Builds
Fusion Global PAYplus (FGPP) payment processing solutions for global banking clients
Domain
Financial Services / Payments
Deliverable
client delivery
Required skills
Fusion Global PAYplus (FGPP) configuration, root cause analysis, SQL/database investigation, trace analysis, payment processing workflows, GUI-based troubleshooting, stakeholder management
Preferred skills
Experience with L1/L2 support escalation, cross-functional collaboration with QA and Product teams
Technologies
Fusion Global PAYplus (FGPP), SQL, GUI tools
Responsibilities
Manage escalations from L2 support teams involving complex technical and configuration issues; Lead root cause investigations and provide workarounds; Recreate production issues in non-production environments; Perform advanced FGPP configuration activities including profiles, rules, and object rules; Review and analyze end-to-end payment processing flows; Participate in and lead customer technical calls.
Seniority
Senior, hands-on IC