Business Concierge Associate
Core
High-complexity liaison for business clients in the Philippines and Nicaragua, managing escalations, risk reviews, and onboarding for financial services.
Role type
Business Concierge Associate
Builds
Premium customer experience and operational stability for business clients
Domain
Financial services / Cross-border payments
Deliverable
client delivery
Required skills
Financial risk management, customer success, business acumen, complex problem solving, stakeholder management, data analysis, compliance knowledge, MS Office/Google Workspace proficiency
Preferred skills
Payments industry knowledge, AI tools usage, experience with high-value business clients
Technologies
MS Office, Google Workspace
Responsibilities
Own full lifecycle of complex customer escalations and risk-triggered holds; Proactively identify and mitigate high-risk transactions; Synthesize trends into actionable intelligence for continuous improvement; Guide business clients through KYB onboarding and transaction completion; Deliver real-time transaction updates; Coordinate cross-functional teams to resolve multi-stakeholder issues
Seniority
Mid-level, specialized IC