Business Concierge Associate
Core
Specialized liaison for business clientele in the Philippines and Nicaragua, managing complex escalations, risk reviews, and onboarding to ensure premium customer experience and systemic resolution.
Role type
Senior IC business concierge associate (risk & operations)
Builds
Premium customer experience for business clients and charitable institutions
Domain
Financial services / cross-border payments
Deliverable
client delivery
Required skills
high-complexity escalation management, financial risk management, KYB onboarding, partner ecosystem navigation, data-driven trend analysis, cross-functional coordination, regulatory compliance navigation
Preferred skills
payments industry knowledge, AI tool proficiency, business acumen
Responsibilities
Own full lifecycle of complex customer escalations and risk reviews; guide business customers through onboarding and transaction completion; synthesize recurring trends into actionable intelligence; coordinate cross-functional teams to resolve multi-stakeholder issues; deliver proactive transaction updates; communicate with rigor during account compromises.
Seniority
Mid-level, hands-on IC