Office Services Associate Lead
Core
Lead a team of Office Services Associates to deliver exceptional customer service and manage workflow across reprographics, mail, facilities, A/V, and back-office administrative services.
Role type
Team Lead, Office Services Operations
Builds
High-volume administrative support, reprographics, and mail services for corporate clients
Domain
Business Services / Office Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, workflow management, client relations, problem-solving, quality assurance, training, timekeeping compliance, equipment operation
Preferred skills
Experience in legal/banking/corporate environments, Microsoft Office proficiency, ability to handle confidential documents
Technologies
Copiers, scanners, bindery equipment, Microsoft Office
Responsibilities
Conduct time and absence for direct reports, coordinate workflow and prioritize jobs, handle client concerns and escalate operational issues, oversee quality assurance, train new employees, maintain logs and reporting documentation
Seniority
Mid-level Lead, hands-on management