Strategic Customers – APAC 360 Deal Lead (Elevate)
Core
Central business unit liaison for APAC sales teams to drive high-impact global strategies, streamline 'Buy From' execution, and ensure alignment between business needs and sales objectives for ServiceNow's 360 deal activity.
Role type
Senior IC strategic deal lead (APAC)
Builds
360 deal strategies, GTM efficiency, and deal velocity for ServiceNow's business-enabling functions and internal Business Units.
Domain
Enterprise software (ServiceNow) / Strategic Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic thinking, cross-functional stakeholder management, deal architecture, risk mitigation, process design, data-driven decision making, executive presentation, ambiguity navigation, transformational change leadership, digital experience creation (CSM/CRM/HCM), AI integration thinking.
Preferred skills
ServiceNow platform experience, experience in large organizations, out-of-the-box problem solving.
Responsibilities
Act as global BU liaison to sales teams and Value Added Resellers/System Integrators; design structured approaches to identify natural buying events; collaborate with Complex Deal Execution teams to shape and execute 360 deals; cultivate trusted relationships with business owners across the enterprise; lead post-mortems and insights generation for closed deals; evolve frameworks like decision matrices and approval processes.
Seniority
Senior, hands-on IC