Customer Success Executive (Finnish-speaking)
Core
Strategic leadership of post-sales activities for ServiceNow's most valuable accounts, driving business transformation and ensuring predictable renewals.
Role type
Senior Strategic Advisor / Customer Success Executive
Builds
Long-term customer value and business transformation outcomes for enterprise clients
Domain
Enterprise SaaS / Digital Transformation
Deliverable
client delivery
Required skills
AI integration and thought leadership, Enterprise SaaS transformation, C-level relationship management, Strategic account management, Business acumen, Cross-functional leadership, Change management, Operational execution
Preferred skills
Experience in management consulting, Leading high-impact customer success teams, Solving complex business challenges
Technologies
AI-powered automation, Workflow optimization, Data-driven insights
Responsibilities
Drive post-sales transformation and align offerings to customer goals, Partner with Account Executives on integrated strategies, Mitigate risks and develop strategies for value realization, Guide teams to meet KPIs (adoption, renewals, satisfaction), Build relationships with ServiceNow leaders and incorporate feedback, Establish success metrics and review progress
Seniority
Senior, hands-on IC with strategic advisory focus
