Team Lead Sales Inbound (m/w/d)
Core
Leading an inbound fuel sales team in Berlin to handle customer inquiries and guide prospects through the purchase process.
Role type
Operational team lead (inbound sales)
Builds
Customer experience and sales conversion for fuel and business services
Domain
Energy/Fuel retail and business services
Deliverable
product features
Required skills
Team leadership, coaching, performance analysis, CRM proficiency, problem-solving
Preferred skills
Prior team lead experience, Salesforce experience
Technologies
CRM systems (Salesforce)
Responsibilities
Lead, coach, and develop a team of 4–6 Inbound Sales Specialists; Ensure excellent customer experience across all touchpoints; Monitor performance metrics in service, quality, and sales; Analyze performance data to implement improvements; Conduct regular coaching and development conversations; Support complex customer inquiries; Drive conversion of inbound opportunities while maintaining high service standards.
Seniority
Individual Contributor, Team Lead
