Senior Customer Success Manager - Energy & Utilities
Core
Senior Customer Success Manager responsible for leading a virtual team to drive adoption and value realization of IFS enterprise software for a large Energy & Utilities customer in France.
Role type
Senior Customer Success Manager (Energy & Utilities)
Builds
Long-term customer relationships and digital transformation outcomes for large enterprise clients
Domain
Energy, Utilities, and Resources industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, Oil & Gas industry experience, bilingual communication (English C1, French C1), executive presence, strategic relationship building, up/cross-sell identification, digital transformation leadership, C-level stakeholder management, business review facilitation, focus group leadership, value realization analysis
Preferred skills
Technical literacy with customer engagement technologies, Microsoft Office proficiency, prescriptive problem-solving approach, commercial awareness, cross-functional collaboration, product use-case knowledge, industry trend analysis
Technologies
IFS Global Customer Services Portfolio, IFS operating processes, Microsoft Office, customer engagement technologies
Responsibilities
Orchestrate a large virtual team to manage program deliveries; act as the Voice of the Customer to gather feedback and drive internal improvements; partner with core account teams to build strategic relationships at senior customer levels; own end-to-end delivery plans to realize business outcomes; identify and drive new sales opportunities; serve as primary contact for resolving complaints and service issues; establish regular cadence to measure progress against Customer Success Plans; conduct business reviews with C-level executives; lead focus groups to drive solutions and decisions.
Seniority
Senior, hands-on IC with team leadership
