Technical Service Delivery Manager
Core
Business relationship manager responsible for maintaining customer relationships, ensuring high-quality service delivery, and optimizing technical and human resource utilization.
Role type
Senior Service Delivery Manager (Application Management)
Builds
Managed services for industrial, life sciences, public, and finance sectors
Domain
IT Service Management / Digital Platform Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SLA definition and monitoring, operational automation, resource optimization, consultative selling, proposal writing, risk management, change request management, project planning (up to 100 days), P&L accountability, pre-sales support
Preferred skills
Application Management knowledge, Agile methodologies, Continuous Service Improvement (CSI) initiatives
Technologies
ITIL v4, Agile
Responsibilities
Act as primary liaison between customers and operational teams; manage operational accounts and review tickets; prepare and present monthly Service Level Reports; oversee invoicing processes; handle critical incidents and coordinate resolution; manage small to medium-sized projects with cost estimation; support pre-sales activities by validating service offers
Seniority
Senior, hands-on IC
