Office Services Manager
Core
Operations leader responsible for executing service delivery, ensuring operational excellence, and managing cost-to-serve models for clients across single or multiple service offerings.
Role type
Senior IC Office Services Manager
Builds
Operational service delivery and client satisfaction
Domain
Business services / Office operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, employee lifecycle management, operational leadership, financial management, client relationship management, continuous improvement, workflow management, data analysis, budget management
Preferred skills
Cross-training facilitation, team culture development, independent decision making, organizational skills
Technologies
Engage, Microsoft Office
Responsibilities
Oversee contracted operations to meet client and employee needs; develop and manage a high-performing client team; ensure compliance with SLAs and company policies; manage staffing, workflow volumes, and headcount allocation; review P&L and manage labor allocations; create and distribute monthly invoices; manage client relationships and present monthly Client Service Reviews; drive continuous improvement and resolve escalated issues.
Seniority
Senior, hands-on IC
