Sr. Manager - Operations
Core
Overseeing client service delivery, managing a team of client service professionals, and driving operational efficiency and revenue growth.
Role type
Senior Manager, Operations & Client Services
Builds
Client service campaigns, operational workflows, and strategic business solutions
Domain
Marketing, packaging, print, and supply chain solutions
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and management, strategic planning, stakeholder influence, performance evaluation, budget management, process improvement, CRM and data analytics proficiency, cross-functional collaboration
Preferred skills
Experience with enterprise workflow solutions, ability to adapt messaging for diverse audiences, training and mentoring capabilities, problem-solving in fast-paced environments
Technologies
Salesforce, Tableau, Google Workspace, MS Office Suite
Responsibilities
Lead and oversee a team of managers and employees to support assigned verticals/regions; Guide managers in influencing stakeholders and resolving complex issues; Establish clear performance expectations and oversee performance reviews; Provide strategic input into budget development and execution; Evaluate and redesign workflows to optimize efficiency and service models.
Seniority
Senior, hands-on IC with management oversight
