Contract- / Service Manager (w/m/div.)
Core
First point of contact for customers at the Schwaig site regarding all technical and service-oriented matters, analyzing service contracts against KPIs, and coordinating service activities.
Role type
Contract/Service Manager (Key Account)
Builds
Service activities and solutions for Key Accounts in the Airport sector
Domain
Building Technologies / Security Systems / Airport Services
Deliverable
client delivery
Required skills
contract analysis, KPI monitoring, resource planning, SLA development, process optimization, project controlling, change order management, compliance management, stakeholder coordination
Preferred skills
building and/or security technology experience, technical or commercial vocational training with further qualification (state-certified technician, technical business manager)
Technologies
Key Account tools, house tools, ISO 9000, ANÜ
Responsibilities
Analyze service contracts against KPIs using specified tools; coordinate and monitor service activities and resource planning; develop and implement Key Account-specific SLAs; organize and document internal and external service review meetings; align processes and material requirements with Key Accounts, contractors, and internal teams; continuously optimize customer-specific service processes; participate in project controlling and change order management; ensure compliance with legal, regulatory, and internal standards (e.g., ISO 9000, ANÜ).