Service Delivery Manager
Core
Managing the lifecycle of satellite communication customer contracts and ensuring service performance.
Role type
Service Delivery Manager
Builds
Satellite communication services for space organizations, research institutes, and commercial actors
Domain
Space industry / Satellite communications
Deliverable
client delivery
Required skills
Contract management, incident management, technical system understanding, data analysis, MS Excel/PowerPoint/SharePoint proficiency, structured organization
Preferred skills
JIRA, contract management experience
Responsibilities
Serve as primary operational contact for customers, monitor and report service performance, manage incidents and escalations, oversee contract fulfillment and renewals, coordinate with internal stakeholders
Seniority
Mid-level, hands-on operational role
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