Vacature: Service Delivery Manager Fire Systems (32–40 uur), Breda,Chubb Fire & Security
Core
Ensuring smooth service delivery for A- and B-clients in the Fire Systems domain by managing service agreements, SLAs, and maintenance contracts.
Role type
Service Delivery Manager
Builds
Operational continuity and client satisfaction for fire safety systems and services
Domain
Fire & Security / Technical Services
Deliverable
client delivery
Required skills
Client relationship management, SLA and contract monitoring, cross-functional coordination, commercial opportunity recognition, process improvement, stakeholder communication
Preferred skills
Experience in technical service environments (installation, maintenance, facilities, industrial services), Fire & Security industry background
Technologies
None stated
Responsibilities
Maintain and strengthen client relationships; Monitor service agreements, SLAs, and maintenance contracts; Coordinate client inquiries and service processes; Align with internal departments (sales, planning, technical, operations); Prepare and conduct client meetings on progress and improvements; Identify commercial signals for contract expansion or additional services; Contribute to client retention and revenue growth; Signal process and service delivery improvements
Seniority
Mid-level, hands-on IC