Service Coördinator
Core
Coordinate service delivery, contract management, and client onboarding for security and ICT solutions.
Role type
Service Coordinator
Builds
Operational workflows and service transitions for security and ICT clients
Domain
Security services and ICT
Deliverable
client delivery
Required skills
contract management, incident management, escalation management, change control, client onboarding, service level monitoring, internal optimization, stakeholder alignment
Preferred skills
bilingualism (NL/FR, FR/NL, NL/ENG, or FR/ENG), technical knowledge of security technologies or telecommunications, ITIL Foundation certification, project management experience
Technologies
CSM, ERP tools
Responsibilities
Set up maintenance plans and financial frameworks, coordinate handovers with Sales and Project Management, implement and manage contracts, participate in incident and escalation management, handle client onboarding and kick-off meetings, monitor service levels, identify improvement opportunities
Seniority
Entry to Mid-level, hands-on IC
