Service Delivery Manager - Aéroline- Toulouse
Core
Responsible for service contracts, quality indicators, and resource/financial management to ensure contractual service levels for clients.
Role type
Service Delivery Manager
Builds
Service delivery for clients in banking, automotive, national security, and public services sectors
Domain
IT Infrastructure & Cloud Services
Deliverable
client delivery
Required skills
contract management, team coordination, financial tracking, KPI definition and analysis, stakeholder reporting, process improvement
Preferred skills
English communication, analytical thinking, service orientation, agile collaboration
Technologies
service management tools, SI tools
Responsibilities
Ensure respect of service commitments and resources, manage operational teams, pilot support service interfaces, follow financial contracts, identify contract impact events, define KPIs, analyze results and propose action plans, report to management and clients
Seniority
Mid-to-Senior level with significant prior experience