Partner Account Manager
Core
Building Partner Practices and managing the ServiceNow partner ecosystem to drive growth, deliver projects, and generate new business across AMS/EMEA/APJ regions.
Role type
Senior Partner Account Manager
Builds
Partner revenue growth, joint GTM plans, and successful customer implementations via partner co-delivery.
Domain
Enterprise Software / IT Service Management (ITSM) / AI-enhanced platforms
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Business planning, account planning, partner ecosystem management, stakeholder communication, capacity planning, pipeline review, QBR execution, joint marketing event planning, partner enablement coaching, remediation planning, relationship management.
Preferred skills
AI integration in work processes, developing standard operating procedures, remote and face-to-face coaching, system management (Partner Portal), subcontracting management.
Technologies
ServiceNow Platform, Partner Portal, AI-powered tools
Responsibilities
Develop business plans and account strategies; manage partner achievement targets and capacity; conduct pipeline reviews and quarterly business reviews; execute joint go-to-market plans with partners; coach and enable partners; align partner investments with ServiceNow opportunities; manage partner ecosystem health and tiering; participate in marketing events.
Seniority
Senior, hands-on IC
