Engineering Manager, ServiceNow
Core
Lead, scale, and evolve the ServiceNow platform supporting 7,000+ users, translating business needs into robust architecture and driving platform innovation.
Role type
Engineering Manager, ServiceNow Platform
Builds
Scalable ServiceNow ecosystem, automation workflows, and AI-integrated features (NowAssist, Virtual Agent)
Domain
Enterprise Service Management (ESM) / Low-code Platform
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow platform development, people leadership, technical strategy, system architecture, AI tool integration, performance optimization
Preferred skills
Identity and access management integrations, third-party service integrator management, advanced product certifications
Technologies
ServiceNow (ITSM, CMDB, GRC), NowAssist, Virtual Agent, Flow Designer, IntegrationHub, JavaScript (Glide API, Script Includes), Workflow Studio, REST APIs, UI Builder, Next Experience, ATF
Responsibilities
Define long-term platform vision and technical strategy; architect data-driven roadmaps for automation and AI; lead hands-on execution and customization of the ServiceNow ecosystem; manage the full product lifecycle and technical debt; enforce performance metrics and SLAs; act as primary technical authority for stakeholders; lead the engineering team with a focus on ownership and best practices
Seniority
Senior, hands-on IC with people management
