Customer Support Specialist – AI Assisted
Core
Deliver high-quality customer support via digital channels using AI-assisted tools to streamline workflows and improve response accuracy.
Role type
Customer Support Specialist (AI-assisted)
Builds
Customer support responses and ticket resolutions for global companies
Domain
Customer Support / Digital Services
Deliverable
client delivery
Required skills
Customer support experience, AI tool usage for communication/workflow, remote collaboration tool proficiency, written communication, attention to detail
Preferred skills
E-commerce support experience, ticketing system familiarity, knowledge base contribution
Technologies
Zendesk, Gorgias, Freshdesk, ChatGPT, Slack, Zoom, Google Workspace, Asana
Responsibilities
Provide timely support via email, chat, and ticketing systems; use AI tools to draft and optimize responses; resolve order and account inquiries; escalate complex issues; maintain support records; contribute to AI prompts and support processes
Seniority
Individual Contributor
