Technical Customer Support Specialist
Core
Front-line technical support and customer engineering for an AI workforce orchestration platform, diagnosing issues, debugging, and applying prompt engineering to optimize customer AI workflows.
Role type
Technical Customer Support Engineer (Hybrid Support/Engineering)
Builds
Stable AI operations and optimized customer workflows for enterprise logistics systems
Domain
AI Infrastructure / Enterprise Logistics
Deliverable
production ML models
Required skills
Full-stack development (Python, React, TypeScript, Node.js), API management, Cloud infrastructure, LLM prompting and tuning, Root cause analysis, Technical communication
Preferred skills
Experience with voice stacks and transcribers, Self-starter mindset, Adaptability to new workflows
Technologies
Python, React, TypeScript, Node.js, LLMs, Cloud platforms
Responsibilities
Triage and debug customer issues, Design and test quick solutions, Collaborate with engineering and product teams, Apply prompt engineering to fine-tune customer AI workers
Seniority
Individual Contributor (IC), growth potential to senior customer engineering
