Technical Customer Support Specialist
Core
Front-line Customer Support Engineer diagnosing issues, debugging problems, and applying prompt engineering to help customers fine-tune AI workers for logistics workflows.
Role type
Senior IC Customer Support Engineer (Technical Support & Customer Engineering)
Builds
Stable AI workforce operations for global enterprises
Domain
AI Infrastructure / Enterprise Logistics
Deliverable
client delivery
Required skills
Full-stack development (Python, React, TypeScript, Node.js), API management, cloud deployments, LLM prompting and tuning, root cause analysis, technical communication
Preferred skills
Experience with voice stacks, transcribers, autonomous agent orchestration
Technologies
Python, React, TypeScript, Node.js, LLMs, Cloud platforms
Responsibilities
Triage and debug customer issues independently, design and test quick solutions, collaborate with engineering and product teams, apply prompt engineering to optimize AI worker performance
Seniority
Mid-level, hands-on IC with growth potential