Senior Specialist Sales Support
Core
Handling inbound/outbound calls, emails, and chats for real estate agents regarding Equator account support, password resets, and technical issues while upselling memberships for qualified leads.
Role type
Senior Specialist Sales Support (Inside Sales / Account Management)
Builds
Upsells for real estate agents' memberships to receive qualified property listing leads
Domain
Real Estate Services / Cloud-based Web Services
Deliverable
client delivery
Required skills
Sales support, lead generation, customer service, sales retention, objection handling, CRM management, ticketing systems, product demonstrations, reporting, industry trend analysis
Preferred skills
Mortgage domain experience, Inside Sales or Account Management background, Real Estate Services or Cloud-based Web Services sector experience
Technologies
Avature, Encore, Salesforce.com, Zendesk
Responsibilities
Handle inbound and outbound calls, emails, and chats for real estate agents; Upsell real estate agents' current memberships; Troubleshoot and resolve technical issues related to the Equator platform; Conduct product demonstrations; Maintain accurate customer records in the CRM; Collaborate with the sales team to identify upselling opportunities; Generate and qualify leads; Prepare and deliver regular reports on customer interactions and sales activities.
Seniority
Senior, hands-on IC
