Manager of Customer Success | Housing
Core
Lead and develop a high-performing Customer Success team to retain revenue, drive product adoption, and ensure client ROI in the B2B SaaS housing and healthcare sectors.
Role type
Manager of Customer Success (B2B SaaS)
Builds
Customer success organization, onboarding programs, and client enablement resources
Domain
B2B SaaS (Housing & Healthcare)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership, performance management, churn risk mitigation, cross-functional partnership, data-driven forecasting, executive communication, strategic planning
Preferred skills
Experience scaling CSM teams in high-growth startups, building from scratch
Technologies
None explicitly stated
Responsibilities
Lead and develop a high-performing team of CSMs through coaching and training; Own customer outcomes across the lifecycle including onboarding and retention; Drive measurable customer impact and ROI articulation; Identify and mitigate churn risk using data; Partner with Sales for growth and upsell opportunities; Run weekly metrics reviews; Collaborate with Product/Engineering on feature adoption; Build onboarding programs for new hires; Partner with Marketing on client education; Attract top-tier talent
Seniority
Manager, hands-on leadership
