Lead - Solution Engineer

London, gb💼 Full-time🗓 2026-07-13 → 2026-09-26

Core

Technical expert supporting pre-sales teams to architect solutions, deliver demos, and act as a trusted advisor for mid-market and enterprise prospects.

Role type

Lead Solutions Engineer (Pre-Sales)

Builds

Technical product demonstrations, proof of concepts, RFP responses, and sales strategies for customer experience and employee experience software.

Domain

SaaS / ITSM / ITIL / Cloud Infrastructure

Deliverable

product features

Required skills

Technical solution architecture, complex workflow analysis, technical product demonstrations, RFP response management, stakeholder management (CxOs), discovery skills, ITSM/ITIL methodologies, cloud infrastructure knowledge

Preferred skills

Native English, additional European languages, experience with mid-market and enterprise sales cycles

Technologies

ITSM/ITIL, Cloud-based infrastructure

Responsibilities

Prepare and deliver bespoke technical product demonstrations, deliver product messaging via presentations and whiteboards, perform complex workflow analysis, collect and convey customer requirements to product management, train sales teams on product suite and features

Seniority

Senior, hands-on IC

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About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.