Customer Success Executive
Core
Develop C-level executive relationships and manage 1-3 large enterprise accounts to drive ServiceNow platform adoption, renewals, and expansion through co-delivery models and implementation strategies.
Role type
Senior Customer Success Executive (Professional Services/Consulting)
Builds
Customer outcomes, adoption roadmaps, and co-delivery strategies for enterprise accounts
Domain
Enterprise Software (SaaS) / Digital Transformation / IT & HR / GBS
Deliverable
client delivery
Required skills
C-level relationship management, digital transformation strategy, co-delivery model execution, account leadership, program management (multi-tracked/OCM), industry expertise, ServiceNow product suite knowledge
Preferred skills
AI integration in workflows, Big 4 or large SI partnership experience, specific industry depth
Technologies
ServiceNow platform, AI-powered tools
Responsibilities
Develop executive relationships with CIO/CFO/CHRO, understand client goals and develop roadmaps, execute co-delivery models, establish delivery governance, advocate best practices, provide high customer satisfaction metrics
Seniority
Senior, hands-on IC with account leadership
