Senior Analyst, Sales Operations
Core
Design, govern, and optimize the regional lead-to-cash process and sales workflows across Southeast Asia using AI tools and CRM systems.
Role type
Senior Sales Operations Analyst
Builds
Scalable commercial infrastructure, sales processes, and AI-enabled workflows for Grab's commercial products
Domain
Southeast Asia marketplace and technology-driven business
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Lead-to-cash process design, commercial excellence metrics, CRM system integration, project management, regional/multi-market leadership, predictive analytics, SOP development, stakeholder partnership
Preferred skills
Digital advertising, marketplace, or technology business experience, Salesforce/CRM certifications
Technologies
Salesforce, CRM systems, AI-powered sales tools
Responsibilities
Oversee end-to-end commercial lead-to-cash process, improve AI tool adoption for pipeline visibility and forecasting, partner with cross-functional teams to embed automation, identify predictive analytics opportunities, design governance frameworks and SOPs, translate strategy into structured workflows, lead regional projects to remove friction, facilitate process design workshops, provide leadership visibility on performance metrics
Seniority
Senior, hands-on IC
