Lead - Solution Engineer

Boston, MA, us💼 Full-time💰 $136,085–$136,085🗓 2026-07-01 → 2026-09-26

Core

Lead Solution Engineer supporting Enterprise sales by conducting discovery calls, delivering product demonstrations, and articulating value for ITSM/ITAM/ITOM/ESM platforms.

Role type

Lead Solution Engineer (Enterprise GTM)

Builds

Product demonstrations and customer success strategies for ITSM/ITAM/ITOM/ESM platforms

Domain

SaaS / IT Service Management (ITSM)

Deliverable

product features

Required skills

Solution engineering, product demonstration, requirement gathering, cross-functional collaboration, time management, SaaS sales experience

Preferred skills

SLED/Manufacturing customer experience, ITSM platform experience

Technologies

ITSM, ITAM, ITOM, ESM platforms

Responsibilities

Collaborate with Enterprise customers to identify critical business challenges, support sales team with discovery calls and demos, gather requirements to define customer problems, present compelling product demonstrations, articulate solution value to diverse audiences

Seniority

Senior, hands-on IC

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About Freshworks

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.