Events - Front of House Lead
Core
Lead front-of-house operations for reprographics, mail, and administrative services, ensuring exceptional client service and efficient workflow.
Role type
Front of House Lead (Operations)
Builds
Physical and digital reprographics, mail services, and administrative support for clients
Domain
Business Services / Office Operations
Deliverable
product features
Required skills
Team leadership, workflow management, client relations, problem-solving, quality assurance, training, equipment operation, timekeeping compliance
Preferred skills
Experience in legal/banking/corporate environments, Microsoft Office proficiency, ability to lift 50 lbs
Technologies
Microsoft Office, copiers, mail systems
Responsibilities
Conduct time and absence for direct reports, handle client concerns and problem-solve, coordinate workflow and delegate duties, oversee quality assurance, train new employees, maintain logs and reporting documentation
Seniority
Mid-level, hands-on IC