Client Success Director
Core
Strategic Client Success Director owning end-to-end relationships with largest advertisers/agencies, focusing on Retail Media strategy, value realization, and risk management.
Role type
Senior IC Client Success Director (via careerplan.io/jobs/22-00A-4E-270-64-009-client-success-director-at-skai)
Builds
Strategic account plans, QBRs, and growth opportunities for enterprise advertisers in performance media.
Domain
Digital Marketing / Performance Media / Retail Media
Required skills
Executive relationship management, digital marketing strategy, performance media landscape knowledge, commercial acumen, strategic account planning, QBR leadership, CRM hygiene, cross-functional project management, AI tool fluency
Preferred skills
MBA, experience with Skai or comparable platforms, Amazon/Google/Meta certifications
Technologies
Skai platform, AI tools, CRM systems
Responsibilities
Own customer journey end-to-end including business strategy and risk management; Lead Quarterly Business Reviews with quantified outcomes; Maintain multi-threaded relationship maps with executive sponsors; Drive retention and growth for Retail Media accounts; Partner with Product, Sales, and Technical teams to capture market opportunity; Act as escalation point for complex issues; Utilize AI to accelerate preparation and client-facing output.
Seniority
Senior, hands-on IC