Customer Success Executive - German Speaking
Core
Provide strategic leadership and drive post-sales activities for Enterprise, Industries, and Commercial accounts to accelerate ServiceNow's long-term value and ensure predictable renewals.
Role type
Senior Customer Success Executive (Strategic Advisor)
Builds
Long-term customer success, business transformation outcomes, and revenue expansion for enterprise SaaS clients.
Domain
Enterprise SaaS / Digital Transformation / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise SaaS transformation, C-level relationship management, strategic account management, business acumen, change management, operational execution, AI integration thought leadership
Preferred skills
Management consulting background, cross-functional leadership, adaptability, customer-centric mindset
Technologies
ServiceNow platform, AI-powered automation, workflow optimization tools
Responsibilities
Partner with C-level executives to guide business transformation, collaborate with Account Executives on integrated strategies, mitigate risks to customer success, guide teams to meet KPIs (adoption, renewals, satisfaction), advocate for innovative solutions, and establish measurable success metrics.
Seniority
Senior, hands-on IC with strategic advisory focus
