Senior Customer Experience Solution Engineer (m/w/d)
Core
Conducting technical PreSales meetings and designing holistic Customer Experience (CX) solutions including architecture, data models, and scalable integration approaches for clients.
Role type
Senior PreSales Solution Engineer (CX)
Builds
Scalable CX solutions and integration architectures
Domain
Customer Experience (CX) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
PreSales execution, solution architecture design, integration design, data modeling, migration strategy, technical workshop facilitation, backlog prioritization, stakeholder management, mentoring
Preferred skills
Value argumentation, offer creation, decision process participation
Technologies
Salesforce, Microsoft CX platforms
Responsibilities
Lead technical PreSales meetings, design CX solution architecture, conduct technical workshops, translate customer requirements into architectural decisions, mentor team members
Seniority
Senior, hands-on IC
