Pilote d'exploitation IT / H/F
Core
Monitoring and analyzing daily operational events from a 24/7 IT production environment, validating operational instructions, and driving the transformation of indicators into Power BI dashboards.
Role type
Senior IT Operations Pilot / Incident Management Analyst
Builds
Operational dashboards, incident reports, and standardized procedures for IT production clusters.
Domain
IT Operations / Infrastructure Monitoring / Service Management
Deliverable
dashboards & analysis
Required skills
ITIL practices, Power BI, Zabbix, BMCAO, ServiceNow (CMDB/ITSM), Mainframe concepts, Cybersecurity basics, Open source technologies, Application infrastructure knowledge, Project management (Agile), Procedure writing, Data quality analysis, Incident investigation
Preferred skills
Agile project management, Stakeholder communication, Presentation skills
Technologies
Zabbix, BMCAO, Power BI, ServiceNow, Mainframe
Responsibilities
Perform daily controls and analysis of operational events from the previous night, Validate operational instructions, Transform specific indicators into Power BI, Manage Agile projects to support cluster deliverables, Maintain the operational instruction repository and support users, Acquire knowledge of the operational pilotage context and tools, Execute backlog items from the planner, Report difficulties and propose solutions, Present tools and demos to the group
Seniority
Mid-Senior, hands-on IC
