Operations Engineer, Tech Foundations
Core
Manage operational ticket queues, resolve incidents, and build dashboards for service health and data quality using AI-assisted tools.
Role type
Senior IC operations engineer (tech foundations)
Builds
Service health dashboards, automation code, and intelligent operational workflows
Domain
SaaS operations, observability, and cloud infrastructure
Required skills
observability tooling, data querying and pipelines, network fundamentals, Infrastructure as Code, CI/CD automation, scripting languages
Preferred skills
enterprise SaaS support, SSO/identity integration
Technologies
Prometheus, Grafana, Datadog, ElasticSearch, SQL, Airflow, Trino, SQS, Cisco, Palo Alto, Jenkins, ArgoCD, GitHub Actions, AWS, GCP, Oracle Cloud, Python, Go, JavaScript, TypeScript, Bash, Tableau, Superset, Jira, Confluence, Salesforce, Workday, Okta
Responsibilities
Manage and prioritize operational ticket queues; resolve requests and identify recurring categories for automation; participate in rotating on-call and incident response; build and maintain dashboards for service health and data quality; write and maintain automation code; partner with global stakeholder teams to drive issues to resolution
Seniority
Senior, hands-on IC
