IT Operations and Service Delivery Associate, AVP
Core
Supporting Service Delivery Operations through hands-on technical operations, ITSM process execution, operational analytics, and service improvement initiatives for application and infrastructure environments.
Role type
Senior IC IT Operations and Service Delivery Associate (AVP)
Builds
Operational stability, process maturity, and production support readiness
Domain
Financial Services / IT Operations
Required skills
ITSM (Incident, Change, Problem, Event, SLA Management), Application Operations, Batch Operations, Monitoring and Observability, Operational Reporting, Scripting, Workflow Automation, Data Analysis, Troubleshooting, Process Improvement
Preferred skills
Knowledge of CA7, CA Autosys, Sterling/File Transmission platforms, Dynatrace, ServiceNow, Jira, Confluence
Technologies
ServiceNow, Jira, Confluence, CA7, Autosys, Sterling/File Transmission platforms, Dynatrace, Microsoft Office tools
Responsibilities
Execute and improve ITSM processes including Incident, Change, Problem, Event, Request, and Service Level Management. Analyze operational performance, SLA results, ticket trends, and service metrics to identify improvement opportunities. Support monitoring, event management, observability, and operational health initiatives. Assist with batch operations, critical path analysis, and production support activities. Identify automation opportunities and process improvements. Prepare operational reporting, KPI analysis, and management insights. Create and maintain documentation, runbooks, procedures, and knowledge management content.
Seniority
Senior, hands-on IC