Senior Client Service Representative | Customer Service [COC0025222]
Core
Senior Client Service Representative managing high-value government and public sector client accounts, resolving escalated issues, and monitoring satisfaction trends.
Role type
Senior Client Service Representative (Client Relationship Management)
Builds
Client relationships and service delivery for Government and Public Services clients
Domain
Government and Public Services / Human Capital Solutions
Deliverable
client delivery
Required skills
account management, negotiation, client advocacy, relationship building, adaptability
Preferred skills
Bachelor's degree, 5+ years client service experience
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio, data analytic tools
Responsibilities
Maintain high-value client accounts, Resolve escalated issues, Monitor client satisfaction trends, Coordinate client onboarding, Handle contract renewals
Seniority
Senior, hands-on IC
