Account Manager
Core
Lead point of contact for customer matters, representing the company at client accounts, and voicing customers' needs internally.
Role type
Senior Account Manager
Builds
Customer retention, revenue growth, and strategic account relationships
Domain
Cyber intelligence / Security
Deliverable
client delivery
Required skills
Account management, stakeholder management, up-selling, contract management, project management, travel
Preferred skills
Governmental organization experience, intelligence organization experience, project management
Technologies
None stated
Responsibilities
Act as the lead point of contact for customer matters; Represent the company at customer accounts; Review customer status and seek resolution for open issues; Own invoice payments, renewals, and contractual changes; Collaborate with sales team to achieve quotas; Identify and facilitate up-sell opportunities; Establish relationships with key stakeholders and hold regular meetings; Communicate progress of initiatives to stakeholders; Maintain information on customer activity.
Seniority
Senior, hands-on IC