Customer Success Manager (Nagoya)
Core
Manage post-sales activities for top and enterprise customers to drive adoption, retention, and satisfaction of the Box intelligent content management platform.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer adoption of enterprise content management and workflow automation solutions
Domain
Enterprise SaaS / Intelligent Content Management (ICM)
Deliverable
product features
Required skills
Account management, change management, retention strategy, risk management, cross-functional collaboration, product knowledge, technical literacy
Preferred skills
Salesforce, Zendesk, consulting, marketing, English communication
Technologies
Box platform, Salesforce, Zendesk
Responsibilities
Manage post-sales activities for top and enterprise customers, execute adoption and change management plans, conduct strategic reviews and health checks, mitigate churn risk, collaborate with sales and professional services, partner with product and engineering teams, represent customer voice internally
Seniority
Senior, hands-on IC
