企业商机拓展经理-飞书
Core
Build and iterate enterprise service capabilities for Feishu, focusing on customer onboarding, usage support, and internal product promotion to drive adoption and resolve pain points.
Role type
Senior IC customer success and business development manager
Builds
Feishu enterprise collaboration product features and service capabilities
Domain
SaaS / Enterprise collaboration
Deliverable
product features
Required skills
customer acquisition, customer success, product promotion, stakeholder influence, service iteration, data analysis
Preferred skills
SaaS sales experience, customer service experience
Technologies
Feishu
Responsibilities
Establish communication with leads to understand customer pain points and assess payment intent; resolve pre- and during-use customer issues to improve experience; promote product adoption within customer organizations and influence key decision-makers; identify service improvement points through feedback and analysis to iterate service capabilities.
