Customer Experience Manager - Russian Speaking
Core
Leads the post-sale customer journey, managing onboarding, retention, and contract renewals while acting as a trusted business advisor to maximize upsells and minimize churn.
Role type
Senior Customer Experience Manager (Account Management)
Builds
Long-term strategic relationships with enterprise customers to drive product adoption and revenue growth.
Domain
Cloud Security & Performance (SaaS)
Required skills
Customer lifecycle management, commercial negotiation, deal construction, data analysis, SaaS retention, value-driven sales, stakeholder management, cross-functional collaboration, AI-driven workflow automation, generative AI (LLMs), CRM management.
Preferred skills
Cloud security industry experience, computer networking knowledge, network security expertise.
Technologies
LLMs, AI analytics tools, CRM systems, automation tools.
Responsibilities
Manage customer engagement from onboarding to renewal; execute long-term Success Plans; present solution features and business value; own renewal contracts and weekly forecasting; negotiate pricing and deal terms; analyze usage metrics to identify upsell opportunities; collaborate with Sales, Product, and Engineering teams.
Seniority
Senior, hands-on IC