ETIC, Account Manager - Manager
Core
Manager-level role delivering best-in-class account management and service excellence for a portfolio of priority clients, predominantly in the procurement space.
Role type
Manager, Account Management
Builds
A defined catalogue of account management services supporting the firm's Priority Client Programme
Domain
Professional Services / Technology Advisory
Deliverable
client delivery
Required skills
Account management, client relationship management, sales cycle management, stakeholder engagement, CRM platform management, data hygiene, reporting, process improvement
Preferred skills
Salesforce expertise, understanding of sales methodologies, B2B customer service experience
Technologies
Salesforce
Responsibilities
Establishing account team meetings and cadences, managing sales pipelines and opportunities, creating timely client reporting and value reports, ensuring data accuracy in CRM systems, tracking client stakeholder changes, driving client feedback loops
Seniority
Manager, hands-on leadership