Account Manager
Core
Own customer accounts post-onboarding, managing renewals, winbacks, upsells, and downgrades to maximize ARR for construction industry clients.
Role type
Senior Account Manager (SMB/Construction)
Builds
AI platform for construction supply chain connecting general contractors with subcontractors
Domain
Construction / AI / SaaS
Deliverable
production ML models
Required skills
Account management, negotiation, sales forecasting, customer retention, upselling, winback strategies, CRM management (Salesforce), cold calling, pain analysis
Preferred skills
Construction industry knowledge, German native-level fluency, ability to handle high-volume weekly cases
Technologies
Salesforce, AI/ML platforms
Responsibilities
Manage full customer lifecycle post-onboarding including performance tracking and churn prevention, negotiate contract changes and incentives independently, forecast weekly cases with commitment and best-case scenarios, onboard new customers via calls and profile setup, report to Head of Customer Success
Seniority
Mid-Senior, hands-on IC