Senior Client Success Specialist
Core
Strategic partner to high-value enterprise customers ensuring product adoption and measurable business outcomes through data analysis, training, and engagement.
Role type
Senior Client Success Specialist (SaaS)
Builds
Client retention, product adoption, and strategic account plans for high-value enterprise customers.
Domain
Consumer trend forecasting, SaaS, B2B services
Required skills
SaaS customer success, account planning, data analysis, client training delivery, presentation skills, relationship building, commercial acumen, priority management
Preferred skills
Mandarin language, Singapore/Asia market expertise, car license
Technologies
N/A
Responsibilities
Partner with Account Managers on account plans for key/growth accounts; Monitor account usage to mitigate churn and identify re-engagement plans; Design and implement tailored 30/60/90 day account plans; Seek client feedback on ROI to activate partnership value; Own the full onboarding process including product training; Deliver tailored training/workshop-style meetings; Arrange and deliver trend spotlight sessions; Hit KPI targets for user engagement; Maintain relationships with new and existing clients; Follow up on client requests timely.
Seniority
Senior, hands-on IC
