Launch Implementation Manager
Core
Guide government agencies and transit operators from kickoff through launch, configuring Spare's platform to fit their service and preparing teams for operation.
Role type
Senior IC implementation manager (SaaS/transportation)
Builds
Demand-responsive transportation services for cities and transit operators
Domain
Transportation technology / Mobility / Public transit
Required skills
SaaS implementation, project management, stakeholder management, product configuration, training facilitation, requirements translation
Preferred skills
Transit or mobility industry experience, startup/scale-up experience
Technologies
Spare platform, SaaS configuration tools
Responsibilities
Configure Spare platform for agencies based on operational requirements, manage complex customer onboarding projects from kickoff to post-launch, facilitate training for agency staff at all technical levels, translate operational needs into product workflows, coordinate cross-functional teams for launches, document account risks and context for handover
Seniority
Senior, hands-on IC