Head of Implementation
Core
Own the end-to-end onboarding experience for new enterprise customers, turning signed contracts into live deployments.
Role type
Director of Implementation (high-impact IC)
Builds
Scalable implementation processes, playbooks, and customer enablement programs
Domain
B2B SaaS / CPG / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise software implementation management, complex project planning, stakeholder alignment, software configuration, training program development, process design from scratch, cross-functional collaboration, data analysis, technical troubleshooting
Preferred skills
CPG, retail, or supply chain customer experience, management consulting background, systems integration experience
Technologies
Confido platform
Responsibilities
Own the full implementation lifecycle from kickoff to go-live, design and manage detailed project plans for multiple concurrent deployments, configure and customize the platform to match customer workflows, develop training programs and onboarding materials, build the implementation playbook including templates and success criteria, partner with Sales on pre-sales scoping and hand off customers to CS
Seniority
Director, hands-on IC