Customer Success Associate, India
Core
Manage a large volume of customers in the scaled segment using a one-to-many approach to drive engagement, adoption, and retention.
Role type
Scaled Customer Success Associate
Builds
Digital-first engagement programs (emails, webinars, playbooks, communities) to accelerate time-to-value
Domain
Cybersecurity / SaaS
Deliverable
dashboards & analysis
Required skills
Customer segmentation, digital program execution, health monitoring, cross-functional partnership, metrics tracking, process optimization
Preferred skills
Salesforce/Planhat experience, campaign/webinar management
Technologies
Salesforce, Planhat
Responsibilities
Segment customers based on usage and adoption; Execute digital engagement programs; Monitor customer health and triggers; Partner with internal teams to route customers; Track and report on engagement effectiveness; Optimize outreach processes
Seniority
Mid-level, hands-on IC