Senior Scaled Customer Activation Manager, Canada
Core
Drive onboarding, activation, and growth for Ramp's self-service SMB customers by owning 1:1 accounts and ensuring full platform adoption within 60 days.
Role type
Senior Scaled Customer Success Manager (SMB)
Builds
Ramp's self-service customer onboarding and activation motion
Domain
Fintech / B2B SaaS
Deliverable
product features
Required skills
B2B sales or customer success experience, project management, high-volume account ownership (100+ customers), KPI tracking, product implementation expertise
Preferred skills
Accounting software experience (Netsuite, QuickBooks, Xero, Sage), CPA, financial services sales, high-growth startup experience
Technologies
Ramp platform, Netsuite, QuickBooks, Xero, Sage
Responsibilities
Drive efficient and complete onboarding of new Ramp customers at scale, partner with Product to prioritize customer feedback, identify automation opportunities to scale the onboarding process, maintain industry-leading customer satisfaction rates
Seniority
Senior, hands-on IC