GTM - Customer Success Manager
Core
Own a portfolio of property management clients, ensuring seamless onboarding, strong product adoption, and long-term retention for Boom's rental financial services.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Rental financial services including applicant underwriting, rent payment reporting, and rent reporting-as-a-service
Domain
PropTech / Rental Housing
Deliverable
product features
Required skills
B2B SaaS customer success, customer onboarding, implementation coordination, stakeholder relationship management, adoption monitoring, CRM management, data-driven insights, SaaS integrations
Preferred skills
PropTech experience, property management experience, tenant screening experience
Technologies
Attio, ClickUp, Intercom, Zapier
Responsibilities
Lead onboarding for BoomScreen and BoomReport; coordinate launch across property management systems and integrations; build and maintain trust with client stakeholders; monitor adoption and usage signals to prevent churn; capture client feedback to influence product improvements; deliver performance reports demonstrating ROI; maintain accurate account records in CRM
Seniority
Mid-Senior, hands-on IC