Enterprise Customer Success Manager (French speaker)
Core
Strategic Enterprise Customer Success Manager focused on reducing churn, facilitating product adoption, and driving expansion for large accounts in the open-source infrastructure sector.
Role type
Senior Enterprise Customer Success Manager (French speaker)
Builds
Customer retention, adoption of Canonical's open-source infrastructure portfolio (Ubuntu, MAAS, Kubernetes, etc.), and revenue growth within assigned accounts.
Domain
Open-source software, cloud infrastructure, and data center technologies
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Native French, excellent English, complex software navigation, stakeholder management, cross-functional collaboration, campaign management, risk identification, process improvement, agile methodologies
Preferred skills
Salesforce, Jira, CRM experience
Technologies
Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications
Responsibilities
Onboard new customers and introduce them to product/support processes; coordinate complex projects with developers and IT managers; manage customer portfolios to identify growth/renewal risks; drive weekly customer/business reviews; serve as internal customer advocate to influence product roadmaps; support reactive ticket requests; create multi-customer digital campaigns.
Seniority
Senior, hands-on IC
